We are proud to have had the opportunity to care for and support seniors and families in the Victoria community and the surrounding areas. Hear what they have to say about the services that we have provided:
"It is with a full and grateful heart that we write this recommendation for Senior Helpers Victoria. Finding a care provider for a loved one is a deeply personal journey, and we feel incredibly blessed to have found a company that treats our family like their own.
In our previous experience, other agencies often felt more like a business transaction where the focus was clearly on the bottom line rather than the care for quality of life of our mum. We were tied to a contract where we were committed to a minimum number of a days and hours per week, EVEN if we did not require that many hours. From the very beginning of communication with Senior Helpers, it was clear that their mission was very different and rooted in actual care and concern, dignity, warmth, and genuine human connection. There are no minimum hours charged and families aren’t locked into a rigid schedule or forced to pay for more time than actually needed. They are always willing to adjust the care days as health requirements or personal appointments evolve, ensuring our mum was never without support when it mattered most.
The owners, Janelle and Robert, have both personally navigated the challenges of caring for their own family members. This firsthand experience has given them a profound, "huge-hearted" understanding of the emotional and practical needs other families face. They don’t just manage care—they truly get it.
Janelle is truly the soul of the company. It is rare to meet someone with such a "huge heart" and a sincere devotion to the elderly and their families. She doesn’t just manage care—she invests herself in the happiness and comfort of those she serves. Her kindness has been a steady source of strength for us, providing a sense of peace that is simply priceless.
Janelle matched our 94 year old mother-in-law with a caregiver who is incredibly gentle and patient, providing exactly the kind of environment mum needs to feel safe and cared for. It is clear that Janelle doesn't just assign staff; she carefully considers the personality and needs of each client.
Furthermore, the communication from Janelle and her staff is exceptional. In moments of uncertainty, they are always there with a clear, comforting, and proactive solutions. They listen with empathy and respond with grace, ensuring that we never feel 'out of the loop.'
We are so deeply appreciative of the peace of mind they have brought into our lives. If you are looking for a team that will provide your family with not just high-level care, but also compassion and understanding born from their own life experiences, I cannot recommend Senior Helpers highly enough.
With much appreciation,
Joan K's Family"
"It has been an absolute pleasure having Senior helpers as part of our family assisting my mom. This has been our first time reaching out for help, and Janelle and Bobby completely put us at ease. They put my mom and our needs first before their own which was unexpected! I will be recommending this service to anyone who is in need of loving, caring and flexible care for their loved ones."